Fusion Telecom comes in for praise as government U-turns on ‘back to work’ policy

Published by Richard Yarrick-Holmes on September 25th 2020, 8:03am

Michael Gove has announced that the government now believes people should work from home ‘if you can’, despite repeated recent pleas for workers to get back to the office. 

The news will be of particular interest to the nation’s many contact centres, who employ over four per cent of the UK’s workforce. With many of these employees likely to want to work from home, it is essential that they have the right technology in place.

Fusion Telecom are renowned for their award-winning communications platform INovation, which provides small to medium-sized contact centres with access to leading technology, allowing them to enjoy personalised and efficient customer interactions.

This platform and their all-round high levels of professionalism and customer service has led to a raft of compliments from their customers. 

Thomson Reuters said ‘After working with BT for many years, we ported our numbers to Fusion Telecom in 2003. The difference in customer service and solution delivery has been remarkable.’

Royal Caribbean said that Fusion has helped them ‘work through many changes in the telecoms environment,’ which should bode well in this current climate of constant change.

The Paragon Group of Companies spoke of the ‘successful partnership’ they have forged with Fusion since 2007, which demonstrates that Fusion Telecom is capable of building sustainable relationships over a number of years.

Thane Direct described working with Fusion as ‘a pleasure’, adding ‘the level of professionalism and service, coupled with the fantastic advice and efficient support that we have received, has been invaluable to our company.’

The company also came in for praise from Bakker and the National Pharmacy Association.

The government’s announcement represents a marked shift from just last week, when Boris Johnson was calling on the civil service to take the lead by returning to the office.

Discussing the change of heart on Sky News, Gove said: 

'There is going to be a shift in emphasis and one of the things that we are going to emphasise is if it is possible for people to work from home then we would encourage them to do so.

'Now, it is important to stress there are many, many, many roles which can't be performed from home.

'There are people in manufacturing, in construction, in retail and in other roles where we recognise that is simply impossible and that is why we have worked to make sure you can have Covid-secure workplaces and we need to balance, obviously, the need to ensure that people can continue to work and indeed critically continue to go to school and to benefit from education against taking steps to try to reduce the virus which is why we can limit or appropriately restrain social contact, that is what we are trying to do.'



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